Overview/Getting started

Getting started

Everything you need in your first session: how to sign in, where your work appears, and the four ideas that make the rest of Slate feel obvious.

Signing in

Slate runs in your browser at your agency's address. There is nothing to install. Your account is created for you when your administrator invites you, and your role is set at that moment.

  1. Open your agency's Slate address

    You will land on the marketing page. Choose Sign in, or go directly to /login.

  2. Enter the email and password you were given

    Passwords are stored securely and never visible to anyone, including administrators. If you have forgotten yours, ask an administrator to reset it.

  3. You arrive on your own Home screen

    Slate does not show everyone the same dashboard. Your role decides which sections appear and in what order. Two people with different roles will see genuinely different screens — this is intentional, and it is covered in detail in your role guide.

Clients sign in differently Your clients do not have an email and password at all. Each client is sent a portal link that opens their own portal directly. Nothing to remember, nothing to reset. This is described in the client portal guide.

Installing Slate on a phone

Slate is designed to be used one-handed on a phone, and it can be installed so it behaves like an app. This is what makes notifications reach you when Slate is closed, so it is worth doing on day one.

PhoneHow to install
AndroidOpen Slate in Chrome and choose Install app (or Add to Home screen) from the browser menu.
iPhone / iPadOpen Slate in Safari, tap Share, then Add to Home Screen. Apple only delivers notifications to an app on the Home Screen, so this step is required before notifications will work.
Set your timezone and language expectations early Slate is built mobile-first with AED currency, UAE working hours, and English as the delivery language. The interface is designed to be used one-handed on a phone as well as on a desktop, because much of the production work happens on set.

The four ideas that explain everything

Slate is a workflow system, not a folder full of files. Four concepts carry almost all of its meaning. Once these are clear, every screen becomes readable.

1. Your role decides your screen

Every person holds exactly one role. The role is not just a label — it decides which navigation items you see, which buttons work, and which approvals you are authorised to give. A videographer opening Slate sees a list of today's shoots. An accountant opening the same system sees invoices awaiting approval. Neither can reach the other's screens by accident.

See the full permission table →

2. Work is a queue, not a hunt

The most important screen for staff is My Work. It gathers everything that needs you and sorts it by urgency rather than by project. You do not open five different modules to discover what is late — the queue tells you, and each item carries one clear action.

This is the single biggest change from working out of chat and spreadsheets: you no longer have to reconstruct your own to-do list each morning.

3. Nothing advances without the right approval

Slate enforces your operating rules on the server, not in people's memory. An invoice cannot be sent before the Sales Chief approves it. A shoot cannot be scheduled before the client approves the content plan. A video cannot reach a client before internal quality control and the Creative Director have signed off.

When something is blocked, Slate does not simply refuse. It states what is missing, who owns it, and what the next action is. See the ten rules →

4. Every decision is recorded with who made it

Approvals bind to roles, and the record shows both the person and the role they held at the time. If someone changes jobs or leaves, history still reads correctly — “approved by Ayman, as Creative Director”. This is what makes the audit trail trustworthy and the 48-hour review clocks fair.

Finding your work on day one

Once you are signed in, these are the screens worth knowing immediately, whatever your role.

ScreenWhat it is forWho uses it
HomeYour role-specific landing screen: what needs you, what is moving, what is stuck.Everyone
My WorkThe full personal queue — overdue, due now, waiting on you, waiting on the client, blocked.All staff roles
ProjectsThe live work board. Every piece of content in production lives here.Production, managers
ReviewVersions waiting for a decision, with their countdown and revision state.Creative, managers, clients
ClientsEach client's profile, readiness, finances, and active cycles.Sales, operations, managers
CyclesThe monthly content cycle — the plan and its four videos.Content ops, managers
InvoicesRaise, approve, send, and settle invoices.Finance, operations, Sales Chief
ActivationThe checklist that makes a new client safe to start work for.Operations
Client › PortalCreate, copy and revoke the link your client signs in with.Managers and above

How work reaches you

You will rarely need to go looking for a task. Slate pushes work to the person who owns the next step, through four mechanisms.

Handovers

When someone finishes their part, they hand the work on explicitly. A videographer marking footage as organised hands it to the editor; the editor completing an edit hands it to quality control. The receiver can accept it, or return it with a reason. A handover is never silent.

Notifications

Slate sends one consolidated notification per problem rather than one per dependent task. If a shoot has three missing items, you get one clear list, not three separate messages.

Reminders

Deadlines and review windows generate their own reminders. A client review window, for example, sends a nudge before it expires rather than letting work quietly lapse.

Notifications on your phone

Everything above also reaches you as a push notification on your phone, so a handover or an approval request does not have to wait until you next open Slate. You can turn this on per device and choose which kinds of event reach you.

To enable it: open Settings › Notifications and choose Enable notifications. On an iPhone or iPad you must add Slate to your Home Screen first — Apple only delivers notifications to an installed app. You can send yourself a test notification to confirm it works, and turn it off again for any device.

Things worth knowing before you start

Do use My Work every morning It is designed to be the first screen of your day. If you are checking chat to find out what you owe people, something has already gone wrong.
Never share credentials in chat Passwords, logins, and bank details belong in the credentials vault and the invoice record. This is a non-negotiable rule, and Slate is built so that you never need to break it.
Record decisions where they belong If a client approves something in a WhatsApp message, it only counts once it is recorded in Slate. The 48-hour clocks run on what Slate can see.
Ask, don't guess When Slate blocks an action, read the message. It names the missing item and its owner. If it is unclear, your operations manager is the right person to ask.

Next steps

Once you are comfortable signing in and reading your queue, continue to How the system works for the full monthly cycle, or jump straight to the guide for your role.